FAQ

How long does it take before I receive my product?

We strive to get all jobs completed ASAP (depending on the workload as to how fast exactly but generally within 2 - 5 working days). 
We use Sendle to handle ALL our shipping requirments.

*During peak times this time frame maybe slightly longer but we work around the clock when needed to get your orders to you as fast as possible!

Who is Reds Imaging?

Pete Redman leads the team, here at Reds Imaging. Pete has over 25 years experience in the photographic printing trade and has been through ALL the changes over the last 10 to 15 years. We understand colour and all the dynamics that go with that.

SERVICE. QUALITY. ON TIME!

Where is the printing and manufacturing done? Do you outsource overseas?

Everything we do is done right here in our workshop. Right from the very start to finish! We prep the files here, print them here, take care of all the framing and packaging all here in WA. We do NOT use cheap overseas companies to fulfill your orders! You can pick up the phone and talk to us about your job anytime and we can let you know immediately where it is at. 

We print for many professional photographers and drop ship for many of them too!

Ready to upload your Photos for your Order?

If you've placed your order and you have your order number and you're ready to get your files printed. You can upload your images by clicking on the button in the menu on the Home page, called File Uploader.

IMPORTANT: In the 'Subject' line please include your Order Number.

How should I name my files?

Please name your files like this (without the brackets)

[the size of the print e.g. 20x30]-[your first and last name].jpg or .tif, An example would be:

20x30-JohnSmith.jpg

If you have placed your order and you have an Order number then please include that too!

What colour space should I use?

We can print any colour space but we're recommend using the colour space that you shot your images in. So whatever you have your camera set up in e.g. Adobe RGB, then ideally you would edit your files in Adobe RGB and we can print them in that colour space.

But, the long and short of it is either sRGB or Adobe RGB is fine. 

sRGB Colour Space AdobeRGB Colour Space

 

How big can I get my image printed?

It really depends on the media you would like your image printed on as to how big it can go.

Certain papers/canvas/metal etc. each have their own limitations in size. But rest assured we can very quickly let you know how big your image can go on whatever media you would like it printed on. Just call 0402647715 or Email info@iredsimaging.com.au to come up with the perfect solution for you.

What resolution should I make my images to Print?

To get it spot on everytime. Here are a few suggestions.

Minimum DPI or PPI for your images printed on Canvas at the finished size: 150ppi (240ppi is preferred, 300ppi is the maximum)

Paper & Aluminium HD Metal: 300ppi is preferred. (210ppi as a minimum).

Check your Image Size in Photoshop in the: IMAGE > IMAGE SIZE menu

Make the image the correct size. E.g. If you're ordering a 20x30" Canvas then size your image to 20x30" in Photoshop at the correct PPI (min. 150ppi) 300ppi is the max. 

Can I use photos from my mobile phone?

Yes! The main problem we encounter with mobile phone images is the lack of a flash on some models, this can create a slightly blurry image. There are many tricks available to overcome this however. 

We have printed many images from peoples mobile devices and achieved excellent results. It just depends on the actual image. Send it thru and we'll let you know how big we can go with it and any other expert advice that might help :) Email to: info@redsimaging.com.au  

I need ‘Photoshopping’ done on my photo, is that ok?

Simply select the ‘Photo Enhance Image Correction’ option and provide a brief description of what work you would like done in the comments section and we will send you a proof of the work to make sure you are happy with the result before we print.

How does the back of the Canvas look?

We finish our canvases off in a professional way by taping over the staples with a professional framing tape and then using high quality hanging wire and hangers. All done by hand for that professional finish your work deserves.

What sort of Frame / Stretcher Bars do you use for your Canvas?

We use New Zealand Kiln Dried Pine. It is a very high quality 32mm stretcher bar. 

Each frame is carefully hand made to size. We have precision cutting equipment to ensure that our frames are cut to the exact millimetre, each corner is then automatically nailed in specific areas for maximum strength and rigidity.

We're able to produce canvases of basically ANY custom size.

How long will my canvas print last?

The Epson inks we use have been rated to last 100+ years and we only use materials from reputable companies in Australia. We use the very latest Epson Wide Format, Fine-Art Printers which are the leaders in the giclee printing market.

What is Giclee Printing?

Giclee in French means spray, this is the method used to apply multiple colours of archival pigment inks with an inkjet printer that is suitable to reproduce fine art museum pieces. There are numerous substrates that can be printed on such as photo papers, watercolour paper, coated paper, canvas, or artist textured vinyl.

Can I pay by Credit Card or Paypal?

Yes! We accept Visa, Mastercard, and AMEX Credit Card payments online or over the phone or Paypal if you prefer – Online method of payment is preferred that way your order is in the online ordering system and you can check it’s status 24/7.

When checking out you can also select to pay with Paypal if you prefer. We use the highest online security which is considered ‘unbreakable’ to ensure all transactions are completely secure. All payments are made in Australian Dollars ($AUD)

visa-master-amex-paypal.jpg

What is 'Afterpay' & How does it work?

Afterpay is Interest-free, Shop Now. Pay Later. Afterpay splits your payments over four equal instalments due every fortnight. Nominate the debit card or credit card you want to use and Afterpay schedule automatic payments for you.

It's super simple and convenient to use and can help free up your cashflow.

Can I pay by Direct Deposit?

Absolutely! Just make sure you put your Invoice number in the Description when making the transfer. (Online ordering is preferred though to make it easier for the both of us).

Our direct deposit details are:

Bank Name: ANZ Bank Ltd
Account Name: Reds Imaging
BSB: 016 - 246
Account Number: 2185-97196

What does copyright mean?

Copyright exists to protect the owner of the image (the person who took it) from anyone selling and/or using their image without their knowledge.

InkFX Printing respects the copyright laws and has the right to refuse the printing of orders if we think the laws have been breached.

How do I look after my canvas photo?

It’s really simple, just treat your canvas print as though it is a priceless painting.

Keep it dry and away from direct sunlight. For dusting all that is needed is a dry cloth to lightly sweep over the print.

 

What file format should I provide JPG? TIFF?

We can accept a few different file formats e.g. JPG, TIFF, PSD, PDF etc. BUT,

Our preference is JPG saved at the highest quality setting

Uploading time will vary depending on internet connections and speeds, if you have any queries, please do not hesitate to call us on 0402 647715, we are here to help!